Customer Service Excellence

Providing outstanding customer service and positive customer experiences often make the difference between gaining and keeping a customer or losing one. This customer service training course will teach you how to achieve customer service excellence and offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization standing. Customer Service excellence is a very successful program by LCBS Dhaka. More than 300+ participants attend the program and all of them were highly satisfied. We served this training to Bangla CAT, bKash, LAB Aid, IBN Sina, Dhaka Bank, MetLife, Mina Bazar and also to many individuals customers.

Program Overview

For today’s marketplace, it’s not only what we offer, but how we deliver it that determines success. This program will provide participants with the knowledge and skills to ensure that products and services are delivered to standards agreed by the organization and the customer. Using practical examples and case studies, this program will revitalize your approach to service.

Who Will Benefit

Team leaders and managers of customer service or those aspiring to a customer service leadership role. This includes anyone charged with delivering on high level customer engagement outcomes.

Program Content

 The ‘Big Picture’
 Changes in Customer Service
 Creating Excellence
 ‘Fantastic Service Equation’
 Service Mindset
 Building Customer Service Culture
 Creating ‘Moment of Truth’
 The Six Levels of Service
 The Six Critical Elements of Customer Service
 Motivating Your Team for Service Excellence
 Benchmarking
 Building Loyal Customers
 Personal Action Plan
 Program Methodology

Duration:

A 02-days long workshop for Personal & Leadership Mastery

We served Participant

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