A study by the American Management Association says that managers spend at least 24% of their time on managing conflict. Hence, Conflict Management is LCBS Dhaka’s highly demanded training program. More than 350+ participants attended the training program from various industries. We already provided this training to the following renowned organizations; ROBI, bKash, VF Asia, Arla Foods, C&A Sourcing , E.co and lots of individuals from different organizations.

Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviors. This program is designed to enhance conflict resolution skills by examining what conflict is and how conflict affects people. Participants will examine positive and negative conflicts and decide how conflict can be dealt with in their work and personal lives. The program will examine some basic communication strategies and will promote the development of negotiation and influencing skills.

• What is Conflict?
• Different Types of Conflict
• Personal Styles of Conflict Management
• Johari Window for Self- Discovery
• The Five Stages of Conflict
• Conflict Outcomes & Strategies
• Communication in Conflict Management
• VAK Model for Conflict Management
• Listening Skills & Questioning Techniques
• Conflict Resolution Process
• Personal Action Plan

Participants should be able to:
 Identify and appropriately respond to personal values, points of view and conflict management styles
 Analyze the needs of each party to resolve conflict in a flexible manner
 Use positive influence techniques to negotiate for a ‘win-win’ situation.

• A 1-2 Days long Management Development program.